Refund policy
Return & Refund Policy – Urbanadaa
At Urbanadaa, we strive to deliver the best quality products to our customers. If you receive a damaged or defective item, we offer an easy return process.
1. Return Eligibility
We offer a 3-day easy return only for items that are damaged, defective, or incorrect.
To be eligible for a return:
- The return request must be raised within 3 days of delivery.
- The product must be unused, unwashed, and in its original packaging with all tags intact.
- Clear photos or videos of the damaged or defective product must be provided.
2. Non-Returnable Items
We do not accept returns for:
- Change of mind
- Size issues
- Products that have been used, washed, or damaged after delivery
3. Return Process
To initiate a return, please contact us within 3 days of receiving your order with:
- Your Order ID
- Photos or video showing the damage or defect
Send your request to:
📧 urbanadaa@gmail.com
Our team will review your request and guide you through the return process.
4. Refund Policy
Once the returned item is received and inspected:
- If approved, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
